Refund policy

Return & Refund Policy

At Luxe Neta Shop, we aim to provide high-quality products and excellent customer service. Please read our policy carefully before placing an order.

  • your order number,
  • photos or videos showing the issue,
  • and a brief description of the problem.

Refunds

Refunds are not allowed for:

  • change of mind,

  • incorrect selection,
  • or personal preference.

However, if the product is confirmed to be defective, damaged, or incorrect, we will process a full refund or send a replacement item after inspection and approval.

If approved, refunds will be issued to the original payment method within 10 business days.

Non-Returnable Items

We do not accept returns or refunds for:

  • sale items,
  • gift cards,
  • personalized/custom products,
  • used or opened items,
  • personal care products,
  • or hazardous materials.

European Union 14-Day Cooling Off Period

If your order is being shipped to the European Union, you may have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws. Returned items must be unused, in original condition and packaging, with proof of purchase.

Contact Us

For any questions regarding your order or this policy, please contact us at:
support@netaluxe.com