Shipping policy

Shipping Policy

Thank you for shopping with Luxe Neta Shop. Please review our shipping policy carefully before placing your order.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Times

We proudly ship to customers across the United States and Europe.

Estimated delivery times:

United States: 5–12 business days
Europe: 5–15 business days

Please note that shipping times are estimates and may vary due to customs processing, holidays, weather conditions, or carrier delays.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and selected shipping method.

Free shipping promotions may be offered on selected products or orders.

Tracking Orders

Once your order has been shipped, a tracking number will be sent to your email so you can monitor your package in real time.

Delayed or Lost Packages

If your order is delayed beyond the estimated delivery timeframe, please contact us at:
support@netaluxe.com

We are not responsible for delays caused by shipping carriers, customs clearance procedures, or incorrect shipping information provided by the customer.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos or videos of the issue.

After reviewing the case, we will provide an appropriate solution, including a replacement or a full refund if approved.

Customs & Import Taxes

Customers may be responsible for customs duties, import taxes, or additional fees depending on their country’s regulations. These charges are not included in our prices or shipping fees.